Acceptable Use Policy

This acceptable use policy covers the products, services, and technologies (collectively referred to as the "Products") provided by Arches Media under any ongoing agreement. It’s designed to protect us, our customers, and the general Internet community from unethical, irresponsible, and illegal activity.

Arches Media customers found engaging in activities prohibited by this acceptable use policy can be liable for service suspension and account termination. In extreme cases, we may be legally obliged to report such customers to the relevant authorities.

This policy was last reviewed on 2 January 2024.

Fair Use

We provide our facilities with the assumption your use will be "business as usual," as per our offer schedule. If your use is considered to be excessive, then additional fees may be charged, or capacity may be restricted.

We are opposed to all forms of abuse, discrimination, rights infringement, and/or any action that harms or disadvantages any group, individual, or resource. We expect our customers and, where applicable, their users ("end-users") to likewise engage our Products with similar intent.

Customer Accountability

We regard our customers as responsible for their own actions as well as for the actions of anyone using our Products with the customer’s permission. This responsibility also applies to anyone using our Products on an unauthorized basis as a result of the customer’s failure to put in place reasonable security measures.

By accepting Products from us, our customers agree to ensure adherence to this policy on behalf of anyone using the Products as their end-users. Complaints regarding the actions of customers or their end-users will be forwarded to the nominated contact for the account in question.

If a customer — or their end-user or anyone using our Products as a result of the customer — violates our acceptable use policy, we reserve the right to terminate any Products associated with the offending account or the account itself, or take any remedial or preventative action we deem appropriate without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation of our acceptable use policy.

Prohibited Activity

Copyright Infringement and Access to Unauthorized Material

Our Products must not be used to transmit, distribute, or store any material in violation of any applicable law. This includes but isn’t limited to:

  • Any material protected by copyright, trademark, trade secret, or other intellectual property right used without proper authorization.
  • Any material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.

The customer is solely responsible for all material they input, upload, disseminate, transmit, create, or publish through or on our Products, and for obtaining legal permission to use any works included in such material.

SPAM and Unauthorized Message Activity

Our Products must not be used for sending unsolicited bulk or commercial messages in violation of applicable laws (“spam”). This includes but isn’t limited to:

  • Sending spam, soliciting customers from spam sent from other providers, collecting replies to spam sent from other providers.
  • Running unconfirmed mailing lists or telephone number lists ("messaging lists").

All messaging lists must be "confirmed opt-in." We prohibit the use of purchased lists or databases intended for spam or unconfirmed messaging list purposes on our Products.

Unethical, Exploitative, and Malicious Activity

Our Products must not be used to:

  • Advertise, transmit, or make available any software, program, product, or service designed to violate this policy.
  • Facilitate sending spam, initiate network sniffing, pinging, spoofing, flooding, mail-bombing, or denial-of-service attacks.
  • Access any account or resource you don't own or aren't authorized to access.
  • Introduce viruses or malicious code intentionally or recklessly.
  • Engage in harassment, hate speech, threats, abuse, or discrimination against individuals or groups.
  • Obtain services with intent to avoid payment.
  • Unauthorized access, alteration, or destruction of information about customers or end-users.
  • Interfere with the use of our network by other customers or users.
  • Publish violent content, depict violent acts, child pornography, or threaten health and safety.
  • Violate consumer protection laws or privacy rights.

Our Products may not be used by anyone involved in activities relating to illegal gambling, terrorism, narcotics trafficking, arms trafficking, or weapons of mass destruction.

Unauthorized Use of Arches Media Property

We prohibit impersonation of Arches Media, claiming a business relationship, or unauthorized ownership claims over Arches Media property for fraudulent purposes.

About This Policy

This policy outlines a non-exclusive list of activities we deem unacceptable.

We reserve the right to modify this policy at any time by publishing a revised version on our website. The revised version will be effective from:

  • The date the customer uses our Products after publication; or
  • 30 days after publication.